Description based on the Specified Commercial Transaction Law

Distributor

Ken Elephant Co., Ltd.

Representative manager

Kenzo Ishiyama

address

〒101-0064
2-1-14 Kanda Sarugakucho, Chiyoda-ku, Tokyo A&X Building 4F

phone number

03 5259 5371

email address

kenele-store@kenelephant.co.jp

URL

https://kenelestore.jp/

Sales price

Please check each product page.

Necessary payment other than product

I have you bear the following postage.

(1) Normal product

Courier service (Sagawa Express, Yamato Transport)	Japan (excluding Okinawa)	640 yen
	Okinawa	1,200 yen
Trackable mail service (Yamato Transport)	Japan (uniform nationwide)	360 yen

(2) Artwork

Courier service (Sagawa Express, Yamato Transport)

Cash on Delivery *Please pay the delivery fee to the delivery person upon receipt.

(3) International shipping

EMS	Varies by region and weight. Please confirm on the product checkout screen.

How to order

Click the "Add to Cart" button on the desired product page.

payment method

• Credit card: advance payment

*Even if it is a reserved item, payment will be made at the time of ordering

• Convenience store payment: advance payment

• Rakuten Pay (online payment): advance payment

• PayPay: advance payment

payment deadline

Credit card: Varies by credit card company.
Convenience store payment: Within 7 days from the date of order

Delivery time

Unless otherwise specified, the item will be shipped within 3 business days.
For pre-order items, please check the individual product pages.
Unfortunately, we cannot ship on Saturdays, Sundays, national holidays, year-end and New Year holidays, and summer holidays. please note that.

Return/Exchange

We cannot accept returns or exchanges due to customer convenience. Please be forewarned.

In the unlikely event that there is a problem with the delivered product, please contact us via the inquiry form or email within 7 days of the product's arrival.
We will exchange the product.

We cannot accept returns if any of the following conditions apply. Thank you for your understanding.

1. Products that have passed 8 days or more since the product arrived
2. Products that have been used once
3. Products that have been damaged, defaced, processed, or repaired by the customer
4. If accessories such as product packages and tags are defaced, damaged, or lost

We will bear the cost of exchanging defective products and exchanging incorrect products.

The customer is responsible for the shipping and return charges if it is at the customer's convenience. (prepayment)