Thank you for your continued patronage of Kenele Store.
A magnitude 8.7 earthquake occurred near the Kamchatka Peninsula in Russia, and tsunami warnings have been issued for some areas.
As a result, some branch offices of various delivery companies have temporarily suspended reception and collection services, which is causing delays in parcel collection and delivery across a wide area, mainly along the Pacific coast.
At our storeWe use Sagawa Express for parcel delivery and Yamato Transport for mail delivery.
For more details, please check each company's website.
■ Sagawa Express
https://www.sagawa-exp.co.jp/send/howto-search.html
■ Yamato Transport
https://www.yamato-hd.co.jp/
Even if you receive a shipping confirmation email, your order may not have actually been shipped if it is being delivered to an area where pickup service has been suspended. Shipping will resume once the suspension is lifted.
Please wait a while for your order to be delivered.
We sincerely apologize for any inconvenience or trouble this may cause our customers.
