Description based on the Specified Commercial Transaction Law
Vendor
Ken Elephant Co., Ltd.
representative person
Kenzo Ishiyama
address
101-0064
2-1-14 A, Kanda Sarugakucho, Chiyoda-ku, Tokyo&X Building, 4th Floor&
telephone number
03 5259 5371
email address
kenele-store@kenelephant.co.jp
URL
Selling price
Please check each product page for details.
Other necessary charges besides the product price
The following shipping fees will be charged to you.
(1) Regular products
| Courier (Sagawa Express, Yamato Transport) | Within Japan (excluding Okinawa) | 640 yen |
| Okinawa | 1,200 yen | |
| Trackable mail (Yamato Transport) | Within Japan (nationwide uniform) | 360 yen (some items 160 yen) |
(2) Artwork
| Courier (Sagawa Express, Yamato Transport) | Shipping costs will be paid upon delivery. *Please pay the shipping fee to the delivery person upon receipt. |
(3) International shipping
| EMS | It varies depending on the region and weight. Please check the product checkout screen. |
How to order
Please click the "Add to Cart" button on the product page for the item you wish to purchase.
Payment methods
- Credit card: Prepayment
*
- Convenience store payment: Prepayment
- Rakuten Pay (online payment): Prepayment required
- PayPay: Prepayment
Payment deadline
Credit card: This varies depending on your credit card company.
Convenience store payment: Within 7 days of the order date
Delivery time
Unless otherwise specified, orders will generally be shipped within 3 business days.
Order received
Please note that we are unable to ship orders on Saturdays, Sundays, public holidays, and during our year-end/New Year and summer holidays.
Returns and exchanges
We cannot accept returns or exchanges due to customer reasons. Thank you for your understanding.
If there are any defects in the product you received, please contact us via the inquiry form or email within 7 days of receiving the product.
We will exchange the product for you.
We cannot accept returns in the following cases. Please understand this in advance.
- Products that have been received more than 8 days ago
- Products that have been used
- Products damaged, soiled, altered, or repaired by the customer.
- If the product packaging, tags, or other accessories are soiled, damaged, or lost.
We will cover the costs of replacing defective products or incorrectly delivered items.
If the return is due to the customer's convenience, the shipping and return shipping costs will be borne by the customer.
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