Description based on the Specified Commercial Transaction Law

Distributor

Ken Elephant Co., Ltd.

Representative person in charge

Kenzo Ishiyama

Address

4F A&X Building, 2-1-14 Kanda Sarugakucho, Chiyoda-ku, Tokyo 101-0064

Telephone number

03 5259 5371

Email address

kenele-store@kenelephant.co.jp

URL

https://kenelestore.jp/

Sales price

Please check each product page.

Required price other than the product

You will be responsible for the following shipping charges.

(1) Regular product

Courier delivery (Sagawa Express, Yamato Transport)	Japan (excluding Okinawa)	640 yen
	Okinawa	1,200 yen
Trackable mail service (Yamato Transport)	Within Japan (nationwide uniform)	360 yen (some products are 160 yen)

(2) Artwork

Courier delivery (Sagawa Express, Yamato Transport)

Payment on delivery *Please pay the shipping fee to the delivery person upon receipt.

(3) Overseas shipping

EMS	Depends on region and weight. Please check on the product checkout screen.

How to order

Click the "Add to Cart" button from the desired product page.

Payment method

• Credit card: Advance payment

*Even in the case of Pre-order, payment will be made at the time of order

• Convenience store payment: Advance payment

• Rakuten Pay (online payment): Advance payment

• PayPay: Advance payment

Payment deadline

Credit card: Varies depending on the credit card company you use.
Convenience store payment: within 7 days from the date of order

Delivery time

Unless otherwise specified, items will generally be shipped within 3 business days.
For orders Pre-order, please check each product page.
We apologize for the inconvenience, but we are unable to ship on Saturdays, Sundays, holidays, year-end and New Year holidays, summer holidays, and other holidays. please note that.

Return/Exchange

We cannot accept returns or exchanges due to customer convenience. Please be forewarned.

If there is a problem with the delivered product, please contact us via the inquiry form or email within 7 days of receiving the product.
We will exchange the product.

We cannot accept returns in the following cases. Thank you for your understanding.

1. Products that have been delivered for more than 8 days
2. Products that have been used once
3. Products damaged, soiled, processed, or repaired by the customer
4. If accessories such as product packaging or tags are soiled, damaged, or lost

We will pay for replacement of defective products and replacement of incorrectly delivered products.

In case of customer's convenience, the shipping fee and return fee will be borne by the customer. (prepayment)