Thank you for always using KENELE STORE.
To prevent malicious and troublesome behaviors such as fraudulent use of credit cards, fraudulent orders using other people's names, addresses, and contact information, prank orders, and refusal to accept deliveries for personal reasons, our store will take the following measures.
Measures to prevent impersonation, prank orders, and refusal to accept delivery.
- For high-value or large-volume orders, we may contact you by phone or email after your order to verify your identity.
- If we are unable to verify your identity, your order will be cancelled.
- We may decline your order depending on your past transaction history.
- If our payment system determines that a payment is suspected of being fraudulent (*), we will contact you by email and cancel the payment.
- We may decline your order depending on your past transaction history.
*Cases where our payment system determines there is a suspicion of fraudulent use.
- Similar to fraudulent orders detected in the past.
- The order was placed using a high-risk internet connection (web proxy).
- The billing address or credit card address is unknown.
- The postal code of the billing address does not match the address registered with the credit card.
- The name on the billing address does not match the name on the credit card.
We kindly ask our customers to check their credit card statement from their credit card company for any suspicious charges.
If you find any charges that you do not recognize, please contact your credit card company.
In cases of malicious acts such as impersonation, prank orders, or refusal to accept delivery
If a third party or our store suffers damage due to a prank order, an order placed under false identity, or refusal to accept delivery for personal reasons, we may report the user's personal information and IP address to the relevant authorities, file a police report, and take strict action, including legal action to claim damages.
Furthermore, if any harassment or unwarranted defamation, including online slander, is discovered that can be interpreted as retaliation for the above actions, we will take similar measures.
We have decided to take this measure in order to provide our customers with smooth service.
We sincerely apologize for any inconvenience caused by the actions of a few malicious users, and we appreciate your understanding.
